Tag Archives: fiesta

Cars, and why Farnham Carriage Company suck(ed) the big one…

Another Update (November 20 2011):

It must be said that the responses to the blog that I originally wrote were mainly people having trouble with Max Emmerson-Fish. I don’t think anyone else had trouble with Glenbourne Motor Company apart from me. Both of these companies/people were operating under the umbrella of Farnham Carriage Company at the time, but have since moved on.

My last update (October 2011… below) was due to Martin Dawes from FCC contacting me. Within it I wrote that:

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back…

Well…. I received a call the other night from the owner, and he offered that very deal (or some other arrangement if we wanted). Now this does nod in Glenbournes favour, as even though this problem has gone on for a couple of years, they have not just brushed it under the table.

They have now followed it up to give me, the customer, the satisfaction I require. We have yet to discuss the finer points, but I want to get this blog updated to at least show they have stepped up to the mark, and to separate them from the Max Emmerson-Fish fiasco that a lot of my blog readers commented with.

I’ve said it before and I’ll say it again: I will go back to a company time and again if they offer good service. If they make a mistake, or something goes wrong, I won’t automatically walk away and never use them again IF they deal with the situation calmly, honestly and politely. If they ignore me, or blank me… or tell me to piss off…. then sure, I’ll not recommend them and I’ll spread the word around…. but if they do all they can to help, then that’ll gain my favour.

Faulty products happen. Sometimes they can’t be helped, sometimes wires cross, sometimes a company might just try to get away with something and get caught out…. but as long as they front up and DEAL WITH THE SITUATION, then I’d rather go to them, than go to someone with a better product and NO customer service.

Windows offer sod all customer service – or at least a customer service that is near impossible to deal with… yet the pricier Apple have customer service that is second to none. Honestly, they bend over backwards to delight the customer – even if it is the customers stupid ass mistake if something went wrong in the first place. They KNOW that any money lost in this type of event will come back in multiples if they give a good follow up service. I know this first hand – See HERE for details.


UPDATE (October 11 2011):

Okay – A strange thing happened tonight. I step out of the shower, throw some clothes on and the doorbell chimes.

The man on the doorstep is Martin Dawes of Farnham Carriage Company.

This is the company that in 2009 caused me a lot of problems (on going), and prompted me to write a blog entry. The blog entry gained momentum….

I was half expecting the visit at some point – and was in fact planning to call him up regarding this blog. I had a feeling that changes were in motion after receiving a response over the original write up (Aug 2009 – below). – THE RESPONSE

You see, this blog entry about his company has had so many hits that it ranked higher than the company itself.


This gave me a warm feeling inside – a victory for the man on the street…

…but as Martin Dawes of Farnham Carriage Company now explained from my doorstep, not only has Max Emmerson-Fish left the Farnham Carriage Company site, but so has Glenbourne Motors.

This means that Farnham Carriage Company has removed these tumours from site – and Farnham Carriage Company themselves would like to distance themselves from the past problems caused by the other people they shared the site with.

The thing is, I don’t want to remove this blog entry, and explained to Martin that, seeing as I have been getting more hits than Farnham Carriage Company itself, that as a gesture of good faith I would write this new introduction. After all, people searching for FCC will still land here, and from here they can click the link below to Farnham Carriage Company itself, happy in the knowledge that things have moved on, and that the people who caused my problems have been removed…..

As Martin said in a comment response in September this year:

Farnham Carriage Company would like to thank Max Emmerson Fish and Glenbournes for leaving the Farnham site. Please feel free to use this blog if you have any complaints regarding FCC and we will try our best to resolve any issues you may have, or telephone us on 01252 711900 anytime.

… oh yeah, they’ve gone all right…. but just in case you want to contact them… Just in case you have outstanding issues with them… Martin included their company details too. After all, free advertising cuts both ways.

So… Click link for the Farnham Carriage Company (now with 100% less Emmerson-Fish and Glenbournes):

Now with 100% less Emmerson-Fish and Purdy

If you have outstanding questions (etc, etc….) with either Glenbournes or Max Emmerson-Fish (Auriga), then I am sure that they’d be more than happy to hear from you at their new sites…….

Glenbourne Motor Company – Twelve London Road, Bagshot, Surrey, GU19 5HN

Glenbournes…. Just so you know

Max Emmerson-Fish can be found at Auriga Autos, Bowenhurst Golf Centre (apparently).

Oddly enough Auriga Autos only has a phone number, with no address. A car dealership who won’t say where they are? Am I the only one that thinks that is a bit odd…. It seems like someone is trying to stop their past catching up with them… but that’s probably just my strange way of thinking, and might not mean anything….

Address…. yeah…. erm….

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back for, lets say £995. It still drives poorly, the engine still misbehaves and we have to keep nursing it due to intermittent faults (which we are still trying to fix). Yes, that would be a turn around for the books – a phoenix from the ashes…. a fat chance of ever happening….

Hell…. whilst I’m dreaming… they could really get huge kudos from me if they gave me an old Discovery or Land Rover in exchange for the continuing nightmare of the purple Fiesta! As if….

That original blog:

Remember, Farnham Carriage Company are mentioned below in the original blog, but the group within FCC that caused all of the problems in the blog & the comments after the blog, have moved on (Glenbournes/Auriga). As far as I am aware, FCC are now a good company to deal with. Credit to Martin Dawes for coming over to see me to explain the recent history.

So… step back in time…

Cars, and why Farnham Carriage Company suck the big one…


August 23rd, 2009

The Purple Fiesta died again…. due to a mistake that could only have been made by a mechanic used by a Farnham car dealership.

Lets start at the beginning…. Due to some unobservant idiot driving into our Citroen Berlingo and sending it to the car graveyard we were forced into buying a replacement car in a very limited time.

Death of a work horse

Death of a work horse

We found a Purple Ford Fiesta with low mileage and in superb condition at Farnham Carriage Company.

It was purchased with 3 months warranty and a service. I had looked over the car and found the handbrake a bit slack, and a spark plug hanging out. Not to worry, Farnham Carriage Company said it would be serviced before I picked it up.

I picked it up… got home… spark plug still loose… handbrake on end of adjustment.

Mechanic said spark plugs in Fiestas have a tendency to do that (can you smell that? can you?)

60 miles later it blew its guts out on the M3…. head gasket had blown…

Theyll do that...


Oh yeah, they’ll do that if the temp gauge doesn’t work – a known issue – Missed at service.

So they fix it – In the meantime I chuck money on top of the purchase price as I have to get a hire car for a week – which Farnham Carriage Company don’t pay for.

We get the car back and it doesn’t sound right. The sales ‘robot’ says I’m being over sensitive and just picking out faults. He says it sounds fine for a car of that age. I say it may sound fine for a car of that age, but it sounds bad compared to how it was when I brought it… 60 miles earlier.

Getting fed up of trying to get the smug numpty to even admit there may be a fault, I accepted to drive away and give it a go.

Less than 8 weeks pass and it blows its guts out again. It turns out that the mechanic hadn’t fixed a pipe back properly and it had worn through on a drive shaft. Water emptied everywhere. Car had to go back to the warranty garage at Farnham Carriage Company… and I had to get a hire car again…. yet more money!

The mechanic tries to use sticky tape to do a temporary repair…..it chucks water out again… funny that.

I tell him I’ll leave the car there until he gets the parts in.

We have to pay half of the bill under warranty conditions, even though it’s the fault of the repair THEY carried out last time. Bloody cowboy criminals. Half the £100 bill…. which doesn’t cover the £200 hire car…. Their £50 is no way half of the costs these repairs have cost me. Thieves, if you ask me.

Farnham car salesman yesterday

Farnham Carriage Company yesterday?

They even tried to say the pipe might have been like that all along! That’s a bunch of arse – No way a rubber pipe would last 60,000 miles bouncing on a drive shaft! Maybe 1000… which is what I had done since the head gasket repair was carried out…. what a coincidence… Yeeee haw!!! COWBOY! You don’t need to be ‘engineeringly minded’ to realise this doesn’t add up.

So they fix it… ahem. Chris drives it home. The thing is filthy orange from all the rusty water that has sprayed all over it… and they didn’t even bother cleaning it. Chris then notices a big scratch where something has rubbed hard against the wing whilst at the garage.. bloody shoddy workmanship, and no care for the customer vehicles.

Hoik spooot!


She then pops the bonnet up and sees…. NO WATER in the car again! She calls the garage and they say that sometimes after a repair like that, the water needs time to settle and get the air out of the system! Once more the flaming cowboy alarm goes off! I have done car and aircraft maintenance, and I know that after topping up reservoirs and systems you BLEED them.

You don’t give an unfinished job to the customer and try to fob them off with some half arsed lame tale, because according to other technicians I know, and general engineering common sense, that’s exactly what it was – an excuse.

I did double check with a couple of well trusted auto technicians I know…. and they said that you would never return a car like that. One even said that he would bleed the system fully, but also tell the customer to check the level once they got home just in case there had been an air block. The Farnham guy mentioned nothing.

There you go – If you are looking for a car or mechanic, then stay clear of Farnham Carriage Company if this is anything to go by. Seriously.

I am honestly thinking of legal action, as the car fails to meet SSG act limitations.

LATEST NEWS: Farnham Carriage Company and the AA FAIL – It goes on – Still haunted by FCC

On the plus side, I was forced into getting a second car sooner than I had envisaged.

We always needed the two cars as I need one for work, and Chris needs one for here weekly tasks. I had a list of things to look for in a car, and number one was it had to have the VW TDi engine…. so that meant a VW, Audi, Skoda, Seat….

I had been looking for some time, but no cars matched my criteria – and if they did they were in Scotland or some other far flung location. The day the Fiesta blew its pipe I was desperate to find a car as I needed reliable transportation to do my 110 mile round trip to work each day.

My luck was in this day… Whilst waiting to pick up the hire car I carried out an Autotrader.co.uk search… and there was a ’96 Audi A4 only 7 miles away… in my price range…. with a service history that was so anal it was untrue! This car has been so well looked after! It appeared to be owned by a person who would replace a whole engine if an air filter needed changing! A quick test drive and a look through the records and I was off!

Mr Audi

Mr Audi

The only problem was a mismatched alloy wheel – but £30 later and eBay got me 5 second hand A3 alloys with good (nearly new) Pirelli P6000 tyres… only 5 miles from my place of work! A little bit of luck was due our way!

The fan belt was on the way out though – but one chat to my auto technician friend, a Haynes manual later, and a trip to Camberley Autofactors and I was elbow deep in the engine bay.

Haynes said remove the front bumper and associated parts, and jack the car up, use axle stands, two people etc….. I managed with opening the bonnet and cranking a 15mm spanner to swap the belt over! (with a third hand from Chris to keep tension on as I fed the new belt in). This was thanks to advice from the technician I use – and can’t rate highly enough!

I took the new Audi (or Mr Audi, as Alex calls it) to T.J Services – who I trust. I wanted to get a service done to make sure it is all up together. He looked over the history and was taken back by the work the previous owner had carried out. Most of the expensive bits that haunt any car… all of them had been replaced already! I had spotted a gem of a car! Trevor (T.J) simply said he’d see me at the next MoT, as no work was needed yet. Hurrah for honest tradesmen!

Eelmore Sprint October 2010

Sprint racing: A timed car competition on tarmac. Cars racing one at a time on a set 1 to 2 mile route. Pretty much anyone can race as long as safety precautions are taken and rules are followed.

An eclectic range of cars showed at the Farnborough District Motor Club sprint. The weather turned out fine, and apart from me having a great time – Alex really enjoyed it (surprise!).


Alex trying to stop the FDMC banner from flapping...


Better still, Chris muttered that she wouldn’t mind giving this type of racing a go…. Woo hoo! Maybe I should take this opportunity to buy a cheap car and tweak it! PROJECT CAR!!!!!

Anyway… A good days racing with some surprising cars – including an awesome 7 litre V8 putting out 500bhp+… in a 4WD buggy! That thing shifted!!! Admittedly the first time he shot off the line, he overshot the first corner, but hey! these things happen!

Only one incident occurred whilst we were there. A Honda S2000 ‘fell off ‘of the track around a twisty bit of circuit, but the organisers took all the required precautions and medical care was there within seconds (yes, seconds), followed by the Police. From what I heard, the driver just suffered some cracked ribs and a few bruises and dented pride (racing clothes and helmets must be worn), but was otherwise okay…. although the car is a write off…. which is a bit of a problem for the drivers dad…. as it was his daily drive!


Warrior Indy - V8, 500bhp+


As per usual I took plenty of photos  – They can be viewed either on my Facebook pages, or Flickr pages.

There’s also this montage that I put together…. with the manic Warrior Indy at the end…

The Sinkhole of Automotive Toss

The Purple Fiesta has died again.
Oh but it’s cute” says Chris….
I don’t care -Farnham Carriage Company sold a shed, it’s nothing but trouble and never been right… and IT’S JUST METAL AND MECHANISMS – not a bloody person or pet!https://moretimespace.wordpress.com/2009/08/23/cars-and-why-farnham-carriage-company-suck-the-big-one/

Call just in: Turns out it was temp sensor had a major failure and ruptured… The same sensor FCC had replaced with new 10 months ago. Bloody idiot cowboys.

Things can only get better…

Do you remember the heady delights of my recent past ? I certainly do. Such memories!

Things slowly levelled out once I got my new job. After ending up with all cards, accounts and overdrafts maxed whilst trying to keep our heads above the water line I thought things were finally working out….

Sure, we’re living one month to the next whilst getting back on our feet, but we are in a position where we (thought) we could see light at the end of the tunnel – Oh how I laugh!

You see, the Almighty (must be one, because blind bad luck just isn’t this constructive) took me saying “At least it can’t get any worse…” as a challenge. As per usual, the Omnipotent one has been playing with a marked deck….

I got a trip to America recently with the new company – It was business, but so cool too! A new experience for me. On the weekend of my return some numpty idiot driver decided to try and drive through a solid object… that object being my wife and Alex in Bernie  (The Berlingo….. not my idea…).

That wrote the car off, so we had to get another car…. bear in mind we live from month to month with no spare cash…..

During the time the claim was being investigated we were supplied a courtesy car – a rather lovely Golf TDi… We were told that once the claim was settled we would have the car for 8 days after receiving the money so we had time to buy a new car… 8 days… that’s a bit of a push!

The Golf TDi... I want one!

The Golf TDi... I want one!

After the fuss of claiming for the car crash (the other party admitted it all) we finally had the cheque sent to us… BUT we were then told that the courtesy car had to go back 8 days after the claim was settled…. which means settled – post cheque – 3 days -, clear cheque – 5 days, have money to buy car… 8 days after settling… HANG ON… that’s the day we give the courtesy car back! We have just one day to buy a car!

I dropped Chris at work last weekend and my Mother in Law came up to help look after Alex as we toured car lots looking for cars. I didn’t want to go private as I only had enough money for a deposit until the cheque cleared, and I also wanted some warranty – so trade sales were the way forward.

As I only had the day to buy a car, I decided to look for 2 types of car. A long distance car for me, or a town car for Chris. We need two cars, so at least if I could get one of those I’d be in a better position – and it gave me double the options on my 1 day shopping trip…

The first car I looked at was okay… the place it was being sold from was okay…. and then we checked out a list of other cars throughout the whole day…..

Each new place had a dodgier car and dodgier sales people…. it was futile! We ended up at some guys house. He had three cars in various states of dirt, grime and rust… and a big old scar on his face…. he seemed honest enough, I’ll give him that, but I just didn’t feel this was right… not from his driveway instead of a sales lot!

A Cowboy yesterday

A Cowboy about to sell a car yesterday

So the day ended with me planning to go back to that very first car… much like a lady going shoe shopping….. Spend all day and then choose shoe number 1….

All the places had shut, so I would have to go back to car number one the following day. All that was left to do was to pick Chris up from work.

On the way back from her work I decided to take a 2 minute detour to pass a place I knew from years ago – a place I had bought a car from before….

YES!!! You are right!!! There wasn’t one available.

We drove off……

… only to find Farnham Carriage Company on the same road… a place I didn’t know existed…a supermarket car park sized lot full of cars!!!

It was closed, but unlocked so we took a walk around. Nothing…. until we realised the cars carried on around the corner of the lot and into the distance… and still nothing…. until we saw a small purple Ford Fiesta…..

57,000 miles on the clock. Spotless interior. All original. Engine bay was spotless – even the fabric wadding under the bonnet was in mint condition! All that for £995…..

I called the guy and said I’d be back….

We pick “Filbert” up tomorrow….

“Hurrah!” I hear you cry! Things are working out for you! A random chance at a random place and you spot a car! Bravo….

Yes… you’d be right to think that…. but the wise would think that this must just be a part of a greater plan to set me up for a fall… Offer me a chair and then whip it away as I sit down…

Thursday night We settle down to go to bed. I have the Doctors the next day as I have a really bad ear ache (5 days, getting worse… lots of pain – silly to go to work as I was dizzy and really not thinking straight – but I work through stuff that isn’t contagious.. if I can).

At 1.30am Chris notices the bed is wet… and it isn’t either of us (yet) or the mental pussy cat that sleeps at that spot…… a glance at the ceiling shows it bulging down a good 4 inches… dripping away….

Trouble - The Mental Pussy Tat - (Blergh)

"Trouble" - The Mental Puddy Tat


I quickly go into the loft (for the first time in ages) and see sodden wood frames and a dripping ball cock valve… I quickly wrap tape tightly around the valve to stem he drip… but really… this little drip is nothing…. it’s the time it has been dripping that was the problem…

Chris calls out that she needs to change buckets (as she was on bucket duty in the bedroom… drip catching). She says severla leaks have started… it only takes a slight touch and another leak appears…. the ceiling is on the very edge of letting go…

I run to Alex’s room, tip all of his toys from a huge toy bucket (half a bath size.. lots of noise, yet he carried on snoring!) and put it under the massed holes. Chris held it as I went rapidly stabbing the lowest part of the bulge…

A good 15 Gallons of dirty, fibre glass, wood, nails and plaster brown stinking water rushed out of the golf ball sized hole….

Further inspection in the loft showed that it was a matter of seconds before the ceiling would have collapsed… the whole panel was sodden and pulp.

Swollen Wood

I shut the water off outside (we didn’t have a tool at first…. then realised that last year the shut off was changed to a modern unti that can be done by hand….). Flushed the toilet, let taps run… released as much weight and water from the loft as possible.

Chris called up the Lloyds TSB Premier customer hotline as we have emergency cover with them….. they couldn’t get a guy out until 8am!!! NICE! That’s emergency for you….

I felt rubbish. It was 3.30am, I was coughing due to the damp and fibreglass. My ear was pounding…Sleep was near impossible so I chatted a while on Twitter whilst Chris got some shut eye. The wonderful ShoeGal007 chatted with me for a while and kept me sane. Twitter is such a lifesaver at times. As I’ve said before, it’s like a big social gathering of friends, colleagues and the Yellow pages! If you want to know something, then you just ask – or you can just chat away!

I got to sleep and shortly woke to go to work… but it didn’t take long to realise that that wasn’t going to happen. Admitting defeat I called in… I wasn’t happy.

A further call to Lloyds TSB and we found the next emergency plumber would be available after lunch, and not at 8am…. so I cancelled him. I had seen where the leak was, and knew it was a two minute job.

See…. It can’t get any worse….

We went out and brought a 12p washer…. and the job was done. All that was left was the wrecked ceiling, sodden storage boxes in the loft and the mouse poop….

WHAT? Mouse poop?

Yup… after the flood I noticed nibbled boxes in the loft space…. and clucters of mouse poop everywhere. Of we went to get mouse traps and sonic repellents to try and fix that problem…

No idea yet as to what the next move will be. We have insurance assessors due to look at the damaged ites, and surveyoys to check out the building itself, but then I don’t know…. I’ve never been here before!

I’ve never claimed any insurance before in my life until the last 3 weeks….. then house and car come along at once!

I’ll tell you what though – I’m not even going to hint at “Things can only get better…” because I’m sure some all seeing being will just take me up on that challenge….

%d bloggers like this: