Tag Archives: diesel

TOTAL Customer Care

I fill up 60 litres a week (my car does over 55mpg). Currently it’s costing around £80 each fill up.

Recently the price has been going up each week, and this is putting an extra few quid on each weekly fill up… Not good!

Last week I went to fill my car up with diesel and was happy to see the price on the billboard at the entrance hadn’t gone up since the previous week. Sure it was 136.9p per litre, but it hadn’t gone up in a week!!! Woo hoo!

I got to the pump, got out, opened my cars filler cap, picked up the nozzle and noticed the price was 137.9p per litre. Different to the board by 1p… Sure, just 1p (60p more to fill my car), but annoying that the price HAD actually gone up this week, AND was different to advertised at the entrance.

Yeah, probably an oversight during a price change, although the cynical side of me did think it was a cunning way to get customers in, only to find the fuel was 1p more…. but hey, by the time you’re at the pump you’re not likely to say “sod it” and go to another gas station….

Anyway, I mentioned it to the cashier, who apologised – so score 1 on customer service. A bit later I looked online and sent TOTAL an email because that price board was misleading, even if the cause was completely innocent.

I might sound a bit “Victor Meldrew-esque” but I believe that if people aren’t going to do anything about a problem, then they shouldn’t moan about things.

One polite email later and I received an apologetic letter and a £5.00 gift voucher from TOTAL. Score 2 to customer services.

So there you go. It goes to show that a polite email does work better than just mindlessly complaining to anyone in earshot but not actually doing anything about the problem.

£5.00 eh! That’s 500 times more money than the budget knocked of a litre of fuel… Nice one TOTAL.


Budget Motoring doesn’t mean tiny cars…

Mr Audi (as Alex calls it), my ’96 Audi A4 has returned a fantastic set of figures for me.

Purchased for £1,700, this Audi A4 may be quite cheap and have a high mileage (114,000), but if you look carefully you can find a bargain. This one has a full service history and has been very well looked after.

Frugal Mr Audi

Frugal Mr Audi

Even for an old, high mileage car it is in great condition and all the toys work. Better still the TDi diesel engine has been well maintained and is still very tight and smokeless.

Even better…. Mr Audi just returned 55mpg to me getting me 771.2 miles from a tank of fuel.

That’s a true 55mpg over a complete tank of fuel – not just the best “one off” trips.

I ran down to the red line and refilled with 63 litres (officially the tank holds 62.5 litres…. I was very close to running out of fuel on my way home!).

This is the true reading!

This is the true reading! I was still running at this stage (I had just got to the garage!)

Using the iPhone application “Road Trip” I have been tracking all my costs on the Audi to make sure everything is in order, and to ensure I capture anything that might look like it is about to go wrong. A reduction in fuel economy can mean a problem with the car, so that alone is worth keeping an eye on.

Since purchase....

Since purchase....

On the above picture from “Road Trip” software, you can see the drop to 47.03mpg during the recent Goodwood circuit outing – which really wrecked my last economy figures!

I decided to pay a little more attention over my latest tank of fuel. I didn’t drive over-slowly,  In fact I kept up with most of the faster moving traffic at around 70mph. I drove sensibly by slow acceleration and looking a long way ahead to try and avoid too much braking. I slowed by taking my foot off of the throttle in advance, rather than braking later.

Just this gentle driving was enough to raise my previous best 630 miles from a tank up to this great 771.2 miles. Driving smoother really does make a huge difference – Give it a go.

ROAD TRIP data view

ROAD TRIP data view

%d bloggers like this: