Tag Archives: car sales

Cars, and why Farnham Carriage Company suck(ed) the big one…

Another Update (November 20 2011):

It must be said that the responses to the blog that I originally wrote were mainly people having trouble with Max Emmerson-Fish. I don’t think anyone else had trouble with Glenbourne Motor Company apart from me. Both of these companies/people were operating under the umbrella of Farnham Carriage Company at the time, but have since moved on.

My last update (October 2011… below) was due to Martin Dawes from FCC contacting me. Within it I wrote that:

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back…

Well…. I received a call the other night from the owner, and he offered that very deal (or some other arrangement if we wanted). Now this does nod in Glenbournes favour, as even though this problem has gone on for a couple of years, they have not just brushed it under the table.

They have now followed it up to give me, the customer, the satisfaction I require. We have yet to discuss the finer points, but I want to get this blog updated to at least show they have stepped up to the mark, and to separate them from the Max Emmerson-Fish fiasco that a lot of my blog readers commented with.

I’ve said it before and I’ll say it again: I will go back to a company time and again if they offer good service. If they make a mistake, or something goes wrong, I won’t automatically walk away and never use them again IF they deal with the situation calmly, honestly and politely. If they ignore me, or blank me… or tell me to piss off…. then sure, I’ll not recommend them and I’ll spread the word around…. but if they do all they can to help, then that’ll gain my favour.

Faulty products happen. Sometimes they can’t be helped, sometimes wires cross, sometimes a company might just try to get away with something and get caught out…. but as long as they front up and DEAL WITH THE SITUATION, then I’d rather go to them, than go to someone with a better product and NO customer service.

Windows offer sod all customer service – or at least a customer service that is near impossible to deal with… yet the pricier Apple have customer service that is second to none. Honestly, they bend over backwards to delight the customer – even if it is the customers stupid ass mistake if something went wrong in the first place. They KNOW that any money lost in this type of event will come back in multiples if they give a good follow up service. I know this first hand – See HERE for details.

 

UPDATE (October 11 2011):

Okay – A strange thing happened tonight. I step out of the shower, throw some clothes on and the doorbell chimes.

The man on the doorstep is Martin Dawes of Farnham Carriage Company.

This is the company that in 2009 caused me a lot of problems (on going), and prompted me to write a blog entry. The blog entry gained momentum….

I was half expecting the visit at some point – and was in fact planning to call him up regarding this blog. I had a feeling that changes were in motion after receiving a response over the original write up (Aug 2009 – below). – THE RESPONSE

You see, this blog entry about his company has had so many hits that it ranked higher than the company itself.

I

This gave me a warm feeling inside – a victory for the man on the street…

…but as Martin Dawes of Farnham Carriage Company now explained from my doorstep, not only has Max Emmerson-Fish left the Farnham Carriage Company site, but so has Glenbourne Motors.

This means that Farnham Carriage Company has removed these tumours from site – and Farnham Carriage Company themselves would like to distance themselves from the past problems caused by the other people they shared the site with.

The thing is, I don’t want to remove this blog entry, and explained to Martin that, seeing as I have been getting more hits than Farnham Carriage Company itself, that as a gesture of good faith I would write this new introduction. After all, people searching for FCC will still land here, and from here they can click the link below to Farnham Carriage Company itself, happy in the knowledge that things have moved on, and that the people who caused my problems have been removed…..

As Martin said in a comment response in September this year:

Farnham Carriage Company would like to thank Max Emmerson Fish and Glenbournes for leaving the Farnham site. Please feel free to use this blog if you have any complaints regarding FCC and we will try our best to resolve any issues you may have, or telephone us on 01252 711900 anytime.

… oh yeah, they’ve gone all right…. but just in case you want to contact them… Just in case you have outstanding issues with them… Martin included their company details too. After all, free advertising cuts both ways.

So… Click link for the Farnham Carriage Company (now with 100% less Emmerson-Fish and Glenbournes):

Now with 100% less Emmerson-Fish and Purdy

If you have outstanding questions (etc, etc….) with either Glenbournes or Max Emmerson-Fish (Auriga), then I am sure that they’d be more than happy to hear from you at their new sites…….

Glenbourne Motor Company – Twelve London Road, Bagshot, Surrey, GU19 5HN

Glenbournes…. Just so you know

Max Emmerson-Fish can be found at Auriga Autos, Bowenhurst Golf Centre (apparently).

Oddly enough Auriga Autos only has a phone number, with no address. A car dealership who won’t say where they are? Am I the only one that thinks that is a bit odd…. It seems like someone is trying to stop their past catching up with them… but that’s probably just my strange way of thinking, and might not mean anything….

Address…. yeah…. erm….

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back for, lets say £995. It still drives poorly, the engine still misbehaves and we have to keep nursing it due to intermittent faults (which we are still trying to fix). Yes, that would be a turn around for the books – a phoenix from the ashes…. a fat chance of ever happening….

Hell…. whilst I’m dreaming… they could really get huge kudos from me if they gave me an old Discovery or Land Rover in exchange for the continuing nightmare of the purple Fiesta! As if….

That original blog:

Remember, Farnham Carriage Company are mentioned below in the original blog, but the group within FCC that caused all of the problems in the blog & the comments after the blog, have moved on (Glenbournes/Auriga). As far as I am aware, FCC are now a good company to deal with. Credit to Martin Dawes for coming over to see me to explain the recent history.

So… step back in time…

Cars, and why Farnham Carriage Company suck the big one…

Allegedly….

August 23rd, 2009

The Purple Fiesta died again…. due to a mistake that could only have been made by a mechanic used by a Farnham car dealership.

Lets start at the beginning…. Due to some unobservant idiot driving into our Citroen Berlingo and sending it to the car graveyard we were forced into buying a replacement car in a very limited time.

Death of a work horse

Death of a work horse

We found a Purple Ford Fiesta with low mileage and in superb condition at Farnham Carriage Company.

It was purchased with 3 months warranty and a service. I had looked over the car and found the handbrake a bit slack, and a spark plug hanging out. Not to worry, Farnham Carriage Company said it would be serviced before I picked it up.

I picked it up… got home… spark plug still loose… handbrake on end of adjustment.

Mechanic said spark plugs in Fiestas have a tendency to do that (can you smell that? can you?)

60 miles later it blew its guts out on the M3…. head gasket had blown…

Theyll do that...

They

Oh yeah, they’ll do that if the temp gauge doesn’t work – a known issue – Missed at service.

So they fix it – In the meantime I chuck money on top of the purchase price as I have to get a hire car for a week – which Farnham Carriage Company don’t pay for.

We get the car back and it doesn’t sound right. The sales ‘robot’ says I’m being over sensitive and just picking out faults. He says it sounds fine for a car of that age. I say it may sound fine for a car of that age, but it sounds bad compared to how it was when I brought it… 60 miles earlier.

Getting fed up of trying to get the smug numpty to even admit there may be a fault, I accepted to drive away and give it a go.

Less than 8 weeks pass and it blows its guts out again. It turns out that the mechanic hadn’t fixed a pipe back properly and it had worn through on a drive shaft. Water emptied everywhere. Car had to go back to the warranty garage at Farnham Carriage Company… and I had to get a hire car again…. yet more money!

The mechanic tries to use sticky tape to do a temporary repair…..it chucks water out again… funny that.

I tell him I’ll leave the car there until he gets the parts in.

We have to pay half of the bill under warranty conditions, even though it’s the fault of the repair THEY carried out last time. Bloody cowboy criminals. Half the £100 bill…. which doesn’t cover the £200 hire car…. Their £50 is no way half of the costs these repairs have cost me. Thieves, if you ask me.

Farnham car salesman yesterday

Farnham Carriage Company yesterday?

They even tried to say the pipe might have been like that all along! That’s a bunch of arse – No way a rubber pipe would last 60,000 miles bouncing on a drive shaft! Maybe 1000… which is what I had done since the head gasket repair was carried out…. what a coincidence… Yeeee haw!!! COWBOY! You don’t need to be ‘engineeringly minded’ to realise this doesn’t add up.

So they fix it… ahem. Chris drives it home. The thing is filthy orange from all the rusty water that has sprayed all over it… and they didn’t even bother cleaning it. Chris then notices a big scratch where something has rubbed hard against the wing whilst at the garage.. bloody shoddy workmanship, and no care for the customer vehicles.

Hoik spooot!

Where

She then pops the bonnet up and sees…. NO WATER in the car again! She calls the garage and they say that sometimes after a repair like that, the water needs time to settle and get the air out of the system! Once more the flaming cowboy alarm goes off! I have done car and aircraft maintenance, and I know that after topping up reservoirs and systems you BLEED them.

You don’t give an unfinished job to the customer and try to fob them off with some half arsed lame tale, because according to other technicians I know, and general engineering common sense, that’s exactly what it was – an excuse.

I did double check with a couple of well trusted auto technicians I know…. and they said that you would never return a car like that. One even said that he would bleed the system fully, but also tell the customer to check the level once they got home just in case there had been an air block. The Farnham guy mentioned nothing.

There you go – If you are looking for a car or mechanic, then stay clear of Farnham Carriage Company if this is anything to go by. Seriously.

I am honestly thinking of legal action, as the car fails to meet SSG act limitations.

LATEST NEWS: Farnham Carriage Company and the AA FAIL – It goes on – Still haunted by FCC

On the plus side, I was forced into getting a second car sooner than I had envisaged.

We always needed the two cars as I need one for work, and Chris needs one for here weekly tasks. I had a list of things to look for in a car, and number one was it had to have the VW TDi engine…. so that meant a VW, Audi, Skoda, Seat….

I had been looking for some time, but no cars matched my criteria – and if they did they were in Scotland or some other far flung location. The day the Fiesta blew its pipe I was desperate to find a car as I needed reliable transportation to do my 110 mile round trip to work each day.

My luck was in this day… Whilst waiting to pick up the hire car I carried out an Autotrader.co.uk search… and there was a ’96 Audi A4 only 7 miles away… in my price range…. with a service history that was so anal it was untrue! This car has been so well looked after! It appeared to be owned by a person who would replace a whole engine if an air filter needed changing! A quick test drive and a look through the records and I was off!

Mr Audi

Mr Audi

The only problem was a mismatched alloy wheel – but £30 later and eBay got me 5 second hand A3 alloys with good (nearly new) Pirelli P6000 tyres… only 5 miles from my place of work! A little bit of luck was due our way!

The fan belt was on the way out though – but one chat to my auto technician friend, a Haynes manual later, and a trip to Camberley Autofactors and I was elbow deep in the engine bay.

Haynes said remove the front bumper and associated parts, and jack the car up, use axle stands, two people etc….. I managed with opening the bonnet and cranking a 15mm spanner to swap the belt over! (with a third hand from Chris to keep tension on as I fed the new belt in). This was thanks to advice from the technician I use – and can’t rate highly enough!

I took the new Audi (or Mr Audi, as Alex calls it) to T.J Services – who I trust. I wanted to get a service done to make sure it is all up together. He looked over the history and was taken back by the work the previous owner had carried out. Most of the expensive bits that haunt any car… all of them had been replaced already! I had spotted a gem of a car! Trevor (T.J) simply said he’d see me at the next MoT, as no work was needed yet. Hurrah for honest tradesmen!


Cars, and why Farnham Carriage Company suck(ed) the big one…

Another Update (November 20 2011):

It must be said that the responses to the blog that I originally wrote were mainly people having trouble with Max Emmerson-Fish. I don’t think anyone else had trouble with Glenbourne Motor Company apart from me. Both of these companies/people were operating under the umbrella of Farnham Carriage Company at the time, but have since moved on.

My last update (October 2011… below) was due to Martin Dawes from FCC contacting me. Within it I wrote that:

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back…

Well…. I received a call the other night from the owner, and he offered that very deal (or some other arrangement if we wanted). Now this does nod in Glenbournes favour, as even though this problem has gone on for a couple of years, they have not just brushed it under the table.

They have now followed it up to give me, the customer, the satisfaction I require. We have yet to discuss the finer points, but I want to get this blog updated to at least show they have stepped up to the mark, and to separate them from the Max Emmerson-Fish fiasco that a lot of my blog readers commented with.

I’ve said it before and I’ll say it again: I will go back to a company time and again if they offer good service. If they make a mistake, or something goes wrong, I won’t automatically walk away and never use them again IF they deal with the situation calmly, honestly and politely. If they ignore me, or blank me… or tell me to piss off…. then sure, I’ll not recommend them and I’ll spread the word around…. but if they do all they can to help, then that’ll gain my favour.

Faulty products happen. Sometimes they can’t be helped, sometimes wires cross, sometimes a company might just try to get away with something and get caught out…. but as long as they front up and DEAL WITH THE SITUATION, then I’d rather go to them, than go to someone with a better product and NO customer service.

Windows offer sod all customer service – or at least a customer service that is near impossible to deal with… yet the pricier Apple have customer service that is second to none. Honestly, they bend over backwards to delight the customer – even if it is the customers stupid ass mistake if something went wrong in the first place. They KNOW that any money lost in this type of event will come back in multiples if they give a good follow up service. I know this first hand – See HERE for details.

 

UPDATE (October 11 2011):

Okay – A strange thing happened tonight. I step out of the shower, throw some clothes on and the doorbell chimes.

The man on the doorstep is Martin Dawes of Farnham Carriage Company.

This is the company that in 2009 caused me a lot of problems (on going), and prompted me to write a blog entry. The blog entry gained momentum….

I was half expecting the visit at some point – and was in fact planning to call him up regarding this blog. I had a feeling that changes were in motion after receiving a response over the original write up (Aug 2009 – below). – THE RESPONSE

You see, this blog entry about his company has had so many hits that it ranked higher than the company itself.

I

This gave me a warm feeling inside – a victory for the man on the street…

…but as Martin Dawes of Farnham Carriage Company now explained from my doorstep, not only has Max Emmerson-Fish left the Farnham Carriage Company site, but so has Glenbourne Motors.

This means that Farnham Carriage Company has removed these tumours from site – and Farnham Carriage Company themselves would like to distance themselves from the past problems caused by the other people they shared the site with.

The thing is, I don’t want to remove this blog entry, and explained to Martin that, seeing as I have been getting more hits than Farnham Carriage Company itself, that as a gesture of good faith I would write this new introduction. After all, people searching for FCC will still land here, and from here they can click the link below to Farnham Carriage Company itself, happy in the knowledge that things have moved on, and that the people who caused my problems have been removed…..

As Martin said in a comment response in September this year:

Farnham Carriage Company would like to thank Max Emmerson Fish and Glenbournes for leaving the Farnham site. Please feel free to use this blog if you have any complaints regarding FCC and we will try our best to resolve any issues you may have, or telephone us on 01252 711900 anytime.

… oh yeah, they’ve gone all right…. but just in case you want to contact them… Just in case you have outstanding issues with them… Martin included their company details too. After all, free advertising cuts both ways.

So… Click link for the Farnham Carriage Company (now with 100% less Emmerson-Fish and Glenbournes):

Now with 100% less Emmerson-Fish and Purdy

If you have outstanding questions (etc, etc….) with either Glenbournes or Max Emmerson-Fish (Auriga), then I am sure that they’d be more than happy to hear from you at their new sites…….

Glenbourne Motor Company – Twelve London Road, Bagshot, Surrey, GU19 5HN

Glenbournes…. Just so you know

Max Emmerson-Fish can be found at Auriga Autos, Bowenhurst Golf Centre (apparently).

Oddly enough Auriga Autos only has a phone number, with no address. A car dealership who won’t say where they are? Am I the only one that thinks that is a bit odd…. It seems like someone is trying to stop their past catching up with them… but that’s probably just my strange way of thinking, and might not mean anything….

Address…. yeah…. erm….

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back for, lets say £995. It still drives poorly, the engine still misbehaves and we have to keep nursing it due to intermittent faults (which we are still trying to fix). Yes, that would be a turn around for the books – a phoenix from the ashes…. a fat chance of ever happening….

Hell…. whilst I’m dreaming… they could really get huge kudos from me if they gave me an old Discovery or Land Rover in exchange for the continuing nightmare of the purple Fiesta! As if….

That original blog:

Remember, Farnham Carriage Company are mentioned below in the original blog, but the group within FCC that caused all of the problems in the blog & the comments after the blog, have moved on (Glenbournes/Auriga). As far as I am aware, FCC are now a good company to deal with. Credit to Martin Dawes for coming over to see me to explain the recent history.

So… step back in time…

Cars, and why Farnham Carriage Company suck the big one…

Allegedly….

August 23rd, 2009

The Purple Fiesta died again…. due to a mistake that could only have been made by a mechanic used by a Farnham car dealership.

Lets start at the beginning…. Due to some unobservant idiot driving into our Citroen Berlingo and sending it to the car graveyard we were forced into buying a replacement car in a very limited time.

Death of a work horse

Death of a work horse

We found a Purple Ford Fiesta with low mileage and in superb condition at Farnham Carriage Company.

It was purchased with 3 months warranty and a service. I had looked over the car and found the handbrake a bit slack, and a spark plug hanging out. Not to worry, Farnham Carriage Company said it would be serviced before I picked it up.

I picked it up… got home… spark plug still loose… handbrake on end of adjustment.

Mechanic said spark plugs in Fiestas have a tendency to do that (can you smell that? can you?)

60 miles later it blew its guts out on the M3…. head gasket had blown…

Theyll do that...

They

Oh yeah, they’ll do that if the temp gauge doesn’t work – a known issue – Missed at service.

So they fix it – In the meantime I chuck money on top of the purchase price as I have to get a hire car for a week – which Farnham Carriage Company don’t pay for.

We get the car back and it doesn’t sound right. The sales ‘robot’ says I’m being over sensitive and just picking out faults. He says it sounds fine for a car of that age. I say it may sound fine for a car of that age, but it sounds bad compared to how it was when I brought it… 60 miles earlier.

Getting fed up of trying to get the smug numpty to even admit there may be a fault, I accepted to drive away and give it a go.

Less than 8 weeks pass and it blows its guts out again. It turns out that the mechanic hadn’t fixed a pipe back properly and it had worn through on a drive shaft. Water emptied everywhere. Car had to go back to the warranty garage at Farnham Carriage Company… and I had to get a hire car again…. yet more money!

The mechanic tries to use sticky tape to do a temporary repair…..it chucks water out again… funny that.

I tell him I’ll leave the car there until he gets the parts in.

We have to pay half of the bill under warranty conditions, even though it’s the fault of the repair THEY carried out last time. Bloody cowboy criminals. Half the £100 bill…. which doesn’t cover the £200 hire car…. Their £50 is no way half of the costs these repairs have cost me. Thieves, if you ask me.

Farnham car salesman yesterday

Farnham Carriage Company yesterday?

They even tried to say the pipe might have been like that all along! That’s a bunch of arse – No way a rubber pipe would last 60,000 miles bouncing on a drive shaft! Maybe 1000… which is what I had done since the head gasket repair was carried out…. what a coincidence… Yeeee haw!!! COWBOY! You don’t need to be ‘engineeringly minded’ to realise this doesn’t add up.

So they fix it… ahem. Chris drives it home. The thing is filthy orange from all the rusty water that has sprayed all over it… and they didn’t even bother cleaning it. Chris then notices a big scratch where something has rubbed hard against the wing whilst at the garage.. bloody shoddy workmanship, and no care for the customer vehicles.

Hoik spooot!

Where

She then pops the bonnet up and sees…. NO WATER in the car again! She calls the garage and they say that sometimes after a repair like that, the water needs time to settle and get the air out of the system! Once more the flaming cowboy alarm goes off! I have done car and aircraft maintenance, and I know that after topping up reservoirs and systems you BLEED them.

You don’t give an unfinished job to the customer and try to fob them off with some half arsed lame tale, because according to other technicians I know, and general engineering common sense, that’s exactly what it was – an excuse.

I did double check with a couple of well trusted auto technicians I know…. and they said that you would never return a car like that. One even said that he would bleed the system fully, but also tell the customer to check the level once they got home just in case there had been an air block. The Farnham guy mentioned nothing.

There you go – If you are looking for a car or mechanic, then stay clear of Farnham Carriage Company if this is anything to go by. Seriously.

I am honestly thinking of legal action, as the car fails to meet SSG act limitations.

LATEST NEWS: Farnham Carriage Company and the AA FAIL – It goes on – Still haunted by FCC

On the plus side, I was forced into getting a second car sooner than I had envisaged.

We always needed the two cars as I need one for work, and Chris needs one for here weekly tasks. I had a list of things to look for in a car, and number one was it had to have the VW TDi engine…. so that meant a VW, Audi, Skoda, Seat….

I had been looking for some time, but no cars matched my criteria – and if they did they were in Scotland or some other far flung location. The day the Fiesta blew its pipe I was desperate to find a car as I needed reliable transportation to do my 110 mile round trip to work each day.

My luck was in this day… Whilst waiting to pick up the hire car I carried out an Autotrader.co.uk search… and there was a ’96 Audi A4 only 7 miles away… in my price range…. with a service history that was so anal it was untrue! This car has been so well looked after! It appeared to be owned by a person who would replace a whole engine if an air filter needed changing! A quick test drive and a look through the records and I was off!

Mr Audi

Mr Audi

The only problem was a mismatched alloy wheel – but £30 later and eBay got me 5 second hand A3 alloys with good (nearly new) Pirelli P6000 tyres… only 5 miles from my place of work! A little bit of luck was due our way!

The fan belt was on the way out though – but one chat to my auto technician friend, a Haynes manual later, and a trip to Camberley Autofactors and I was elbow deep in the engine bay.

Haynes said remove the front bumper and associated parts, and jack the car up, use axle stands, two people etc….. I managed with opening the bonnet and cranking a 15mm spanner to swap the belt over! (with a third hand from Chris to keep tension on as I fed the new belt in). This was thanks to advice from the technician I use – and can’t rate highly enough!

I took the new Audi (or Mr Audi, as Alex calls it) to T.J Services – who I trust. I wanted to get a service done to make sure it is all up together. He looked over the history and was taken back by the work the previous owner had carried out. Most of the expensive bits that haunt any car… all of them had been replaced already! I had spotted a gem of a car! Trevor (T.J) simply said he’d see me at the next MoT, as no work was needed yet. Hurrah for honest tradesmen!


Farnham Carriage Company – A Response

I received this from Glenbourne Motor Company, who share the premises with Farnham Carriage Company (it isn’t at all obvious that there are several companies on one plot, but I guess that allows a share of success and failures – and makes for a bigger showroom to attract custom).

Anyway, they go on to respond to a previous blog (Cars…. and why Farnham Carriage Company suck(ed) the big one) where I give my opinion of my dealings with Farnham Carriage Company. The response highlights that my purchase was through Glenbourne Motor Company, and not FCC directly – although Farnham Carriage Company and Glenbourne Motor Company have seen there have been problems with sales and maintenance, and have acted on these issues.

There is a question of my payment, but I think they have some crossed wires going on in their finance department, as I paid a deposit, then paid for the car on the day I picked it up. There was no delay from my end – so I can only imagine that the payment didn’t show due to an error their end. I was unaware of this – so no wonder I hadn’t mentioned it!

This blog has just been brought to my attention and i am responding because some of what has been written is inaccurate.

I am the owner of the business that sold the original 10 year old ford fiesta for £995 mentioned above – the original car purchased was from GLENBOURNE MOTOR COMPANY not farnham carriage company. (we share premises)

The second piece of vital information is the repairs – they were completed by an independant company from ourselves. As you all must be aware unfortunately as with anything second hand there can be problems but it is how we deal with those problems that is important. If problems do occur (which will happen from time to time) we INSTRUCT someone to fix them.

We are a small company and therefore we are not fortunate enough to be able to employ mechanics ourselves so we have to rely on independant companies and their workmanship. Mr ……… had issues with the car shortly after purchasing it so we said we would fix them as we do with any problem that occurs (within the warranty). I am not a mechanic myself so cannot comment but unfotunately Mr …….. said the work carried out was not satisfactory which i will accept, however it is not because i am a ‘cowboy’ but due to the company i instructed had not completed the work to a satisfactory standard.

The salesman just said that I was just being picky over a new engine noise that had come on since they had carried out the head gasket change. As clear as anything I remember him saying that the engine (after repair) was very good for the age of the car. He did not accept my argument that although the engine was good for the age of the car, it was not as good as it had been a few days previously when I had tested and purchased the car. I felt belittled at the attitude presented to me.

I accept a portion of the blame because i instructed them and that is why we now use MOTEST a local Toyota Servicing Franchise and Mot Test Centre for most our work to eliminate such problems occuring again.

One other piece of information that Mr …….. has decided to exclude is that he (due to an admin error on our part) did not pay for his car for 6 weeks until our book keeper noticed the mistake – i appreciate that this was our mistake.

It was excluded because I knew nothing of it!

From my side of the deal I had paid both the deposit up front, then the final sum on the collection of the car. At no point did I take 6 weeks to pay money.  Bringing that up only highlights an internal problem with the company, and not the customer. I do appreciate that they accept fault here, but don’t know why they brought it up as I had no idea of any of this!

I run my business properly and try to satisfy every customer but unfortunatly as you all must appreciate it is very hard to please everyone.

In any business mistakes happen and faults occur but it is as a business how you respond and rectify those problems and i pride myself on trying to offer that service. If at any time you feel like you haven’t recieved that service then i would like to take this opportunity to apologise on behalf of Glenbourne Motor Company.

With regards to max emmerson fish, Farnham Carriage Company have now some months ago removed him from the premises because of poor trading standards and personal reasons, unfortunatley they/we were not aware of the extent of his troubles until he left – we would therefore like to apologise to anyone who has been let down by Max.

I thank Glenbourne Motor Company for their response, and if the changes have taken place as they have said (I have no reason to doubt otherwise), then hopefully they will gain a good reputation as they satisfy customers with good service.


Farnham Carriage Company and the AA FAIL

Following on from THIS DISASTER STORY

In short, from the latest breakdown:

The Fiesta overheats. Chris pulls over. AA are called.

He  removes the thermostat which has broken – this allows Chris to get home.

Oddly, this was previously replaced with a new item by Farnham Carriage Company when the head gasket blew 10 months ago… or not. You see, the failure of the thermostat was caused by a fracture piece of metal, and the only way it could have received the damage was if it had been REMOVED incorrectly.

Now, you can’t damage the thermostat FITTING it… only removing it… SO Farnham Carriage Company had actually REFITTED the faulty thermostat (damaged on removal) and not replaced it with a new item as they had said. Yeehaw cowboy.

A few days later Chris goes to buy a new thermostat. When she starts the car to come home it makes a very serious noise. She stops the engine and  the AA are called out.

The AA roadside mechanic tells Chris that the big end has gone. Writes a report saying the very same thing.

There are two choices, the AA man says: A new car or a new engine.

Bugger… that’s the advice from the most respected experts there are – Not a good result.

Chris asks our neighbour if he can swap the engine out. He’s a good guy and has helped us out a lot with cars, heating and  plumbing. He says no problem, he can put some time aside to do the job. He also suggests a new clutch whilst the engine is removed as it would be well worth it. Nothing really in it for him as we would supply the parts – so no ulterior motive.

After a few weeks the engine arrives, the new clutch and new gaskets are purchased. We’re looking at about £300 in parts.

A couple more weeks go by whilst we wait for a window to get the job done. All of this time the car has just sat doing nothing. It had’t been started as there was no point, and anyway, we left the starting of it to the moment we had to move it into the neighbours garden  – a last few minutes of running for the dead engine just enough to move the car… we hoped…

He starts it. We both look confused. The noise is not a big end failure – not by a long shot. The noise is from the top of the engine and our neighbour says “Stuck valve”…

The rocker cover is removed (4 small easily accessible bolts).

Straight away our neighbour spots the problem. A push rod has slipped from the rocker. This happens in older cars where the adjustments slowly drift. The popping, tapping noise was simply the gases building up and back firing.

The adjuster was loosened easily, the rod popped back into place, the adjuster reset. The cover put back on.

10 minutes work.

The key is turned and the engine runs sweet as anything.

Nice one you AA “Experts”…. we almost scrapped the car on your advice… but instead paid £300 for spares we didn’t need and had no car for 4 weeks whilst all that was required was A TEN MINUTE ROADSIDE FIX to be carried out by our “handy man” neighbour.

Just because they are the AA it doesn’t mean a damned thing – They are cowboys under a respected badge, but still cowboys.


Farnham Carriage Cowboy Cars

Remember the cooling issues the Ford Fiesta had after we purchased it 10 months ago from the shitty Farnham Carriage Company?

Well, the the cooling system they “repaired” after the first blow up let go yesterday and the result is a new engine is needed (and FCC won’t be paying, SURPRISE).

10 months. F**king cowboy C***s.

Anyway… for those new to the tale of this dodgy company, here’s a refresher…

After the Berlingo was destroyed by a twattish teen driver, a new car was purchased from Farnham Carriage Company… and within 24 hours the first doubts surfaced… Warning flags

Not long after that, FCC’s legacy carried on… More heated motors

And no, it didn’t end there…. A failure of the FCC “repair”.

So there we are – searching for either a new car or a new engine…

Please, PLEASE read the comments section AT THE BOTTOM OF THIS BLOG and you’ll see I’m not the only one…

PLEASE SEE HERE FOR A RESPONSE


The Sinkhole of Automotive Toss

The Purple Fiesta has died again.
Oh but it’s cute” says Chris….
I don’t care -Farnham Carriage Company sold a shed, it’s nothing but trouble and never been right… and IT’S JUST METAL AND MECHANISMS – not a bloody person or pet!https://moretimespace.wordpress.com/2009/08/23/cars-and-why-farnham-carriage-company-suck-the-big-one/

Call just in: Turns out it was temp sensor had a major failure and ruptured… The same sensor FCC had replaced with new 10 months ago. Bloody idiot cowboys.


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