Tag Archives: angry

Cold Call Stress Relief

Tips for dealing with sales/insurance/PPI calls etc.

Don’t hate them: ENJOY THEM!

I go for it with them I’ve had them swearing at me and slamming the phone down after 20 minutes of getting no where.

General just playing along with:

Misunderstanding what they’ve said.
THEM: ‘I’m calling regards your recent car crash…
ME: ‘Oh dear! I hope you are okay? We’re you hurt?

Repeating back what they’ve said in the form of a question:
THEM: ‘No, I’m calling regards your recent car crash…
ME: ‘You’re calling regards my recent car crash?

Bouncing back their questions:
THEM: ‘First I need some details to prove who you are.
ME: ‘Sounds reasonable. I’ll need some details from you for the same reason. What was your mother’s maiden name?

This can go on quite a while. Especially when they’ve read out the really long sales script they have to use and you then say ‘I’m sorry, it’s a bad line, can you repeat that?

Using the above multiple times in the same call winds them up, but just as they start to lose it, when they start getting really frustrated, you buy in to the sale and give them hope, but then say ‘I think I’ll take you up on this offer, but I do apologise, this line really is terrible, please can you call me straight back?’

They call back & you start all over again.

The last one I had started:

THEM: ‘Is that Mr. Lucas Black?
ME: ‘Is it?
THEM: ‘Are you Mr. Black?’
ME: ‘Am I?
THEM: ‘You are Mr. Black?
ME: ‘You seem pretty positive, so you’re probably right.
THEM: ‘So, you are Mr. Black?
ME: ‘Now I’m unsure. Who do you want to talk to?

Tip: Talk slowly and unsurely. It gives them confidence and relaxes them. They think you’ll be an easy mark.


A quick review…

Right…by popular demand here is a run down of the last few months…well…yearish…
I had a plan. Chris and I wanted kids, and I wanted that to happen away from Portsmouth. I wanted to move to my home town area (Fleet/Farnborough), as it has better schools, hospitals and general environment (like TREES and OPEN SPACE!!!!).
The plan was that we move to Farnborough, I carry on working in Portsmouth (travel daily) until I get a job up in Farnborough area. Once we were settled, we would try for a baby.
What happened was this: Whilst still living in Portsmouth I was doing some work for my then employer at Southampton Airport. An aircraft had some propeller damage and I was sent to assess it. I got chatting with the guy who was there with the aeroplane and mentioned my plan. He said his company was hiring, and mentioned that another company (based on Farnborough Airport) was also hiring. I arranged an interview at the Farnborough company. 1 month late and I was working on Farnborough Airport (working on Air Ambulance aircraft and Executive light aircraft).
Right…so the plan was working, but a little bit out of order, but hey…living in Portsmouth and traveling to Farnborough would just be like living in Farnborough and traveling to Portsmouth. It wouldn’t be for long anyway….we’d have a house soon, and then start the family.
After 3 months I had passed my probation period, so put our house on the market, as the job was now solid. After getting some interest in our house we started trying for a family. It only takes a few months to buy and sell a house, so there was no issue with timing.
FLY-FASTER
Some light hearted inflight entertainment to take the edge off of this blog post. One of my early photoshops.
BEALES estate agents and Country Wide Property solicitors….LEAVE WELL ALONE….The house move was taking far too long…we lost the first house we wanted to move into back in November as our chain was taking too long. Back in November we were told…TWO WEEKS AND YOU’LL BE IN. It took so long that we lost that first house. Luckily we found a second one within a week. REMEMBER, they said it would only take a couple of weeks to sort everything out, well it is now March….we don’t have a clue as to what is going on.
We were told in January that we would complete the sale on the end of the week. As such, I bought new beds and furniture to be delivered to our new house for mid January. I also bought a futon for the spare room, which I took straight away, as we would use this for few days until the move.
Nearer to the move date I cut up the old bed and gave my brother in law the furniture (still no thanks there, but that’s another story). Directly after cutting the bed up I received a phone call…The move was off. Lies down the chain. The move was pushed on a few days…then a week…then weeks. We have now had to re-advertise the house as Chris is now 33 weeks pregnant, and we still have no idea of a move date. Worse still, since Jan, we have been sleeping on nothing but a small futon, living in a house of boxes.
Other news….It looks as if baby was conceived on the Bisley weekend where we both won trophies for our shooting. A good weekend all round then!!!
Now I find myself still in Portsmouth, sleeping on a rock hard futon with my 33 week pregnant wife. I drive on average 3 hours a day, spending over £300 per month on things I wouldn’t need if we had moved already (Fuel, storage bills etc). Chris is tired because of the pregnancy, and I am tired due to the hours I work and the commute. We wake at 5am to feed the pets, eat breakfast and get me out of the door for a 7am start in Farnborough. I get home (on a good day) at around 7pm…so we don’t get to spend a lot of time together awake.

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