Cars, and why Farnham Carriage Company suck(ed) the big one…

Another Update (November 20 2011):

It must be said that the responses to the blog that I originally wrote were mainly people having trouble with Max Emmerson-Fish. I don’t think anyone else had trouble with Glenbourne Motor Company apart from me. Both of these companies/people were operating under the umbrella of Farnham Carriage Company at the time, but have since moved on.

My last update (October 2011… below) was due to Martin Dawes from FCC contacting me. Within it I wrote that:

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back…

Well…. I received a call the other night from the owner, and he offered that very deal (or some other arrangement if we wanted). Now this does nod in Glenbournes favour, as even though this problem has gone on for a couple of years, they have not just brushed it under the table.

They have now followed it up to give me, the customer, the satisfaction I require. We have yet to discuss the finer points, but I want to get this blog updated to at least show they have stepped up to the mark, and to separate them from the Max Emmerson-Fish fiasco that a lot of my blog readers commented with.

I’ve said it before and I’ll say it again: I will go back to a company time and again if they offer good service. If they make a mistake, or something goes wrong, I won’t automatically walk away and never use them again IF they deal with the situation calmly, honestly and politely. If they ignore me, or blank me… or tell me to piss off…. then sure, I’ll not recommend them and I’ll spread the word around…. but if they do all they can to help, then that’ll gain my favour.

Faulty products happen. Sometimes they can’t be helped, sometimes wires cross, sometimes a company might just try to get away with something and get caught out…. but as long as they front up and DEAL WITH THE SITUATION, then I’d rather go to them, than go to someone with a better product and NO customer service.

Windows offer sod all customer service – or at least a customer service that is near impossible to deal with… yet the pricier Apple have customer service that is second to none. Honestly, they bend over backwards to delight the customer – even if it is the customers stupid ass mistake if something went wrong in the first place. They KNOW that any money lost in this type of event will come back in multiples if they give a good follow up service. I know this first hand – See HERE for details.

 

UPDATE (October 11 2011):

Okay – A strange thing happened tonight. I step out of the shower, throw some clothes on and the doorbell chimes.

The man on the doorstep is Martin Dawes of Farnham Carriage Company.

This is the company that in 2009 caused me a lot of problems (on going), and prompted me to write a blog entry. The blog entry gained momentum….

I was half expecting the visit at some point – and was in fact planning to call him up regarding this blog. I had a feeling that changes were in motion after receiving a response over the original write up (Aug 2009 – below). – THE RESPONSE

You see, this blog entry about his company has had so many hits that it ranked higher than the company itself.

I

This gave me a warm feeling inside – a victory for the man on the street…

…but as Martin Dawes of Farnham Carriage Company now explained from my doorstep, not only has Max Emmerson-Fish left the Farnham Carriage Company site, but so has Glenbourne Motors.

This means that Farnham Carriage Company has removed these tumours from site – and Farnham Carriage Company themselves would like to distance themselves from the past problems caused by the other people they shared the site with.

The thing is, I don’t want to remove this blog entry, and explained to Martin that, seeing as I have been getting more hits than Farnham Carriage Company itself, that as a gesture of good faith I would write this new introduction. After all, people searching for FCC will still land here, and from here they can click the link below to Farnham Carriage Company itself, happy in the knowledge that things have moved on, and that the people who caused my problems have been removed…..

As Martin said in a comment response in September this year:

Farnham Carriage Company would like to thank Max Emmerson Fish and Glenbournes for leaving the Farnham site. Please feel free to use this blog if you have any complaints regarding FCC and we will try our best to resolve any issues you may have, or telephone us on 01252 711900 anytime.

… oh yeah, they’ve gone all right…. but just in case you want to contact them… Just in case you have outstanding issues with them… Martin included their company details too. After all, free advertising cuts both ways.

So… Click link for the Farnham Carriage Company (now with 100% less Emmerson-Fish and Glenbournes):

Now with 100% less Emmerson-Fish and Purdy

If you have outstanding questions (etc, etc….) with either Glenbournes or Max Emmerson-Fish (Auriga), then I am sure that they’d be more than happy to hear from you at their new sites…….

Glenbourne Motor Company – Twelve London Road, Bagshot, Surrey, GU19 5HN

Glenbournes…. Just so you know

Max Emmerson-Fish can be found at Auriga Autos, Bowenhurst Golf Centre (apparently).

Oddly enough Auriga Autos only has a phone number, with no address. A car dealership who won’t say where they are? Am I the only one that thinks that is a bit odd…. It seems like someone is trying to stop their past catching up with them… but that’s probably just my strange way of thinking, and might not mean anything….

Address…. yeah…. erm….

If Glenbournes fancy a bit of a shoulder pat for customer satisfaction, then they could buy our Fiesta back for, lets say £995. It still drives poorly, the engine still misbehaves and we have to keep nursing it due to intermittent faults (which we are still trying to fix). Yes, that would be a turn around for the books – a phoenix from the ashes…. a fat chance of ever happening….

Hell…. whilst I’m dreaming… they could really get huge kudos from me if they gave me an old Discovery or Land Rover in exchange for the continuing nightmare of the purple Fiesta! As if….

That original blog:

Remember, Farnham Carriage Company are mentioned below in the original blog, but the group within FCC that caused all of the problems in the blog & the comments after the blog, have moved on (Glenbournes/Auriga). As far as I am aware, FCC are now a good company to deal with. Credit to Martin Dawes for coming over to see me to explain the recent history.

So… step back in time…

Cars, and why Farnham Carriage Company suck the big one…

Allegedly….

August 23rd, 2009

The Purple Fiesta died again…. due to a mistake that could only have been made by a mechanic used by a Farnham car dealership.

Lets start at the beginning…. Due to some unobservant idiot driving into our Citroen Berlingo and sending it to the car graveyard we were forced into buying a replacement car in a very limited time.

Death of a work horse

Death of a work horse

We found a Purple Ford Fiesta with low mileage and in superb condition at Farnham Carriage Company.

It was purchased with 3 months warranty and a service. I had looked over the car and found the handbrake a bit slack, and a spark plug hanging out. Not to worry, Farnham Carriage Company said it would be serviced before I picked it up.

I picked it up… got home… spark plug still loose… handbrake on end of adjustment.

Mechanic said spark plugs in Fiestas have a tendency to do that (can you smell that? can you?)

60 miles later it blew its guts out on the M3…. head gasket had blown…

Theyll do that...

They

Oh yeah, they’ll do that if the temp gauge doesn’t work – a known issue – Missed at service.

So they fix it – In the meantime I chuck money on top of the purchase price as I have to get a hire car for a week – which Farnham Carriage Company don’t pay for.

We get the car back and it doesn’t sound right. The sales ‘robot’ says I’m being over sensitive and just picking out faults. He says it sounds fine for a car of that age. I say it may sound fine for a car of that age, but it sounds bad compared to how it was when I brought it… 60 miles earlier.

Getting fed up of trying to get the smug numpty to even admit there may be a fault, I accepted to drive away and give it a go.

Less than 8 weeks pass and it blows its guts out again. It turns out that the mechanic hadn’t fixed a pipe back properly and it had worn through on a drive shaft. Water emptied everywhere. Car had to go back to the warranty garage at Farnham Carriage Company… and I had to get a hire car again…. yet more money!

The mechanic tries to use sticky tape to do a temporary repair…..it chucks water out again… funny that.

I tell him I’ll leave the car there until he gets the parts in.

We have to pay half of the bill under warranty conditions, even though it’s the fault of the repair THEY carried out last time. Bloody cowboy criminals. Half the £100 bill…. which doesn’t cover the £200 hire car…. Their £50 is no way half of the costs these repairs have cost me. Thieves, if you ask me.

Farnham car salesman yesterday

Farnham Carriage Company yesterday?

They even tried to say the pipe might have been like that all along! That’s a bunch of arse – No way a rubber pipe would last 60,000 miles bouncing on a drive shaft! Maybe 1000… which is what I had done since the head gasket repair was carried out…. what a coincidence… Yeeee haw!!! COWBOY! You don’t need to be ‘engineeringly minded’ to realise this doesn’t add up.

So they fix it… ahem. Chris drives it home. The thing is filthy orange from all the rusty water that has sprayed all over it… and they didn’t even bother cleaning it. Chris then notices a big scratch where something has rubbed hard against the wing whilst at the garage.. bloody shoddy workmanship, and no care for the customer vehicles.

Hoik spooot!

Where

She then pops the bonnet up and sees…. NO WATER in the car again! She calls the garage and they say that sometimes after a repair like that, the water needs time to settle and get the air out of the system! Once more the flaming cowboy alarm goes off! I have done car and aircraft maintenance, and I know that after topping up reservoirs and systems you BLEED them.

You don’t give an unfinished job to the customer and try to fob them off with some half arsed lame tale, because according to other technicians I know, and general engineering common sense, that’s exactly what it was – an excuse.

I did double check with a couple of well trusted auto technicians I know…. and they said that you would never return a car like that. One even said that he would bleed the system fully, but also tell the customer to check the level once they got home just in case there had been an air block. The Farnham guy mentioned nothing.

There you go – If you are looking for a car or mechanic, then stay clear of Farnham Carriage Company if this is anything to go by. Seriously.

I am honestly thinking of legal action, as the car fails to meet SSG act limitations.

LATEST NEWS: Farnham Carriage Company and the AA FAIL – It goes on – Still haunted by FCC

On the plus side, I was forced into getting a second car sooner than I had envisaged.

We always needed the two cars as I need one for work, and Chris needs one for here weekly tasks. I had a list of things to look for in a car, and number one was it had to have the VW TDi engine…. so that meant a VW, Audi, Skoda, Seat….

I had been looking for some time, but no cars matched my criteria – and if they did they were in Scotland or some other far flung location. The day the Fiesta blew its pipe I was desperate to find a car as I needed reliable transportation to do my 110 mile round trip to work each day.

My luck was in this day… Whilst waiting to pick up the hire car I carried out an Autotrader.co.uk search… and there was a ’96 Audi A4 only 7 miles away… in my price range…. with a service history that was so anal it was untrue! This car has been so well looked after! It appeared to be owned by a person who would replace a whole engine if an air filter needed changing! A quick test drive and a look through the records and I was off!

Mr Audi

Mr Audi

The only problem was a mismatched alloy wheel – but £30 later and eBay got me 5 second hand A3 alloys with good (nearly new) Pirelli P6000 tyres… only 5 miles from my place of work! A little bit of luck was due our way!

The fan belt was on the way out though – but one chat to my auto technician friend, a Haynes manual later, and a trip to Camberley Autofactors and I was elbow deep in the engine bay.

Haynes said remove the front bumper and associated parts, and jack the car up, use axle stands, two people etc….. I managed with opening the bonnet and cranking a 15mm spanner to swap the belt over! (with a third hand from Chris to keep tension on as I fed the new belt in). This was thanks to advice from the technician I use – and can’t rate highly enough!

I took the new Audi (or Mr Audi, as Alex calls it) to T.J Services – who I trust. I wanted to get a service done to make sure it is all up together. He looked over the history and was taken back by the work the previous owner had carried out. Most of the expensive bits that haunt any car… all of them had been replaced already! I had spotted a gem of a car! Trevor (T.J) simply said he’d see me at the next MoT, as no work was needed yet. Hurrah for honest tradesmen!

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About LB

http://www.sometimespace.com http://about.me/thelucasblack View all posts by LB

33 responses to “Cars, and why Farnham Carriage Company suck(ed) the big one…

  • Bill Bartmann

    This blog rocks! I gotta say, that I read a lot of blogs on a daily basis and for the most part, people lack substance but, I just wanted to make a quick comment to say I’m glad I found your blog. Thanks,

    A definite great read.. 🙂

    -Bill-Bartmann

  • Bill Bartmann

    Hey good stuff…keep up the good work! 🙂 I read a lot of blogs on a daily basis and for the most part, people lack substance but, I just wanted to make a quick comment to say I’m glad I found your blog. Thanks,)

    A definite great read.. <a href="http://wiki.hudson-ci.org/display/~bill-bartmann&quot;

    -Bill-Bartmann

  • olly crouch

    very interesting piece about farnham carriage company i brought a van from them feb 09 that was in the simular position to the fiesta and have taken legal action against F.C.C have a court date these people need to be stopped from trading .

  • clare handley

    Well ive purchased a ford focus recently from the farnham carriage co and got a first class car and first class service! im very happy with the way they treat there customers and would highly recomend them!! infact 2 other friends of mine have bought cars from FCC and are totally happy too!!! Clare.

  • rb73

    I suppose who you buy from there.

    Each sales guy has his own set of vehicles. It’s a gamble as which ever vehicle you want then sets you up with that sale guy… and if the car goes wrong (over and over again in our case) then you’d better hope you have a sales guy who just doesnt give a damn about after sales service.

    It also depends on how much you know about cars… The less you know, the deeper water you’ll be in…

  • Jayman888

    That’s a great piece. There are so many shonky car dealers out there. We are still trying to just run one car and resisting having 2 on the drive. Still working with a little planning.

  • olly crouch

    have taken one of the farnham carriage company guys to court and ONE the case i would never buy from there again nor would i recomend anybody i know, typical hasnt even paid me back on the court order so bring on the bayliffs.

  • Audforsale

    IT’s so true, alltough i have never used farnham carriage but i have been in simmilar situation

  • Mrs Burriss

    I wish i had read this before i had purchased a car from them, they really are a bunch of COWBOYS. Avoid at all costs!

  • Jamie

    I viewed a car over the weekend, I had a good look over it, there were lots of tings wrong with the car externally, so i hate to think what was wrong with it internally. I went to a different garage and got a similar car in better condition and £800 cheaper! I really think trading standards need to check out this joke of a car dealer. Definately AVOID AVOID AVOID this place.

  • olly crouch

    well said jamie i did contact watchdog to investigate them but they never returned my call. still waiting for the rest of my money back after winning my court case with them so be warned, anybody looking for a second hand car DONT GO THERE also one of the clowns there told the court bailiff that he does not own the cars he is selling they belong to someone else so if anybody lives in the wrecclesham area and knows where max emmerson fish lives please let me know cheers.

  • Disappointed

    We bought a vehicle from Max Emmerson Fish in 2007. He gave us a warranty policy, administered by APA Harlow. When we claimed under the policy for a fault, APA refused to pay up, as they said that Max had never paid them for the policy. Litigated against him and obtained a CCJ in our favour. He has never paid. Farnham Carriage Company still seems to be a going concern. Am now applying to the court to enforce the judgement.

    Olly Crouch: can see from 192.com that he lives with a Catharina M Vlok in Farnham, but didn’t want to pay the premium to see more. But there is a C Vlok in Farnham who lives at 20 Lawday Place Lane, Farnham, Surrey, GU9 0BT. May be of help?

  • olly crouch

    many thanks for the address he has also left farnham carriage company about to set up on his own.

  • fishman

    yes i’d like to have a chat with mr max emmerson-fish

  • J333

    Max sold me a car, some sensor has just broken (£150 )all tyres on the car were different sizes (£230 to fix) and I have just found out there is a hole in the rad. The warranty I brought from him are refusing to pay because the hole must have been there when I was sold the car. I wish I have never gone to FCC and met the smug bastard.

  • kirtleygirl

    I bought a grand cherroke from there about 3 yrs ago and ive still got it know, never had any problems with it….thank god……but i went there today and looked at a rangerover, mint condition too but when i spoke to the bloke (dont know his name) he said he didnt know anything about it as its his partners. I came home and phoned hubby and told him ive seen my next car but didnt know anything about it and he said to look on their website (which i cant find)!! but came across this blog instead….im glad ive read all your reports now tho….coz im going to give them a body swerve, thanks for saving me from a big mistake!!!

  • Lucas Black

    Remember the cooling issues the Ford Fiesta had after we purchased it 10 months ago from the shitty Farnham Carriage Company?

    Well, the the cooling system they “repaired” after the first blow up let go yesterday and the result is a new engine is needed.

    10 months. F**king cowboy C***s.

    You have been warned. Don’t buy from these people.

  • Farnham Carriage Cowboy Cars « Sometimespace

    […] Not long after that, FCC’s legacy carried on… More heated motors […]

  • Alan

    Thank you so much. came acroos your blog whilst searching for a ling to FCC as they have a Rover I was interested in. As you can imagine I won’t be taking THAT any further. After months searching for my ideal Rover 45 (I’m a bit of a Rover nut…lol) I have all but given up on dealers in the under ¬£3K bracket. They all ask way over the What Car/Glasses prices, give nothing in the way of guarentee (warrrantys as we all know are not worth the paper they’re written on) and almost seem to thrive on their reputation of being ‘bad’. I think I will now but private, just as much chance of being ripped of but up to ¬£1K cheaper which should cover most eventualities

  • matty

    im sure there is a trading standards issue there a mate of mne as a similar warranty issue with a fuel pump as for your neighbor saying bout replacing clutch all it costs is the clutch where as if the clutch went later you have to pay to take the engine out again so well worth it i done the same on my van the clutch didnt need doing but whilst i replaced engine at £1400 i done clutch £60

  • rb73

    That’s why we were going to do the clutch. No need now!

  • Glenbourne Motor Company

    PLEASE SEE HERE FOR THE TRADERS RESPOSE
    https://moretimespace.wordpress.com/2010/08/23/farnham-carriage-company-a-response/

    I have created a blog entry for the reply itself, as I believe in fairness.

    Their final words of the response are as follows, and hopefully it will put rest to some of the Fish complaints:

    In any business mistakes happen and faults occur but it is as a business how you respond and rectify those problems and i pride myself on trying to offer that service. If at any time you feel like you haven’t recieved that service then i would like to take this opportunity to apologise on behalf of Glenbourne Motor Company.

    With regards to max emmerson fish, Farnham Carriage Company have now some months ago removed him from the premises because of poor trading standards and personal reasons, unfortunatley they/we were not aware of the extent of his troubles until he left – we would therefore like to apologise to anyone who has been let down by Max.

  • Farnham Carriage Company – A Response « Sometimespace

    […] they go on to respond to a previous blog (Cars…. and why Farnham Carriage Company suck the big one) where I give my opinion of my dealings with Farnham Carriage Company. The response highlights that […]

  • ollie sander

    i thought i’d add another one to this sorry tale, i bought a land rover defender from Emmerson Fish in June 09 and after lengthy (and expensive) court proceedings have finally got a judgement in my favour for all my costs. Based on people’s experiences i would imagine that emmerson-fish won’t pay up so has anyone had any luck chasing him up – particularly with reference to the address supplied above? This toerag really is something and needs to be stopped.

  • David

    We live in Farnham, and bought a Landrover Freelander from Max Emmerson-Fish that needed work doing under the APA warranty he sold us. It turned out that he had never paid APA, so the warranty was worthless.

    We took him to court, and got a CCJ against him in April 2009. But he has never paid.

    Was anyone able to track him down, and has anyone managed to get a CCJ against him enforced?

  • olly crouch

    yes we took him to court and eventually got our money back.it took nearly 2 and half years.he now runs auriga autos at bowenhurst golf centre and he does live at lawday place lane in farnham and he is a crook. he thought he got away with our money until we put a third party debt order on his bank account. MAX EMMERSON FISH IS NOTHING BUT A LYING FUCKING WANKER. DONT GIVE UP ITS YOUR MONEY.

  • martin

    farnham carriage company would like to thank max emmerson fish and glenbournes for leaving the farnham site. please feel free to use this blog if you have any complaints regarding fcc and we will try our best to resolve
    any issues you may have or telephone us on 01252 711900 anytime. auriga autos can be found at bowenhurst golf centre or
    Glenbournes at
    Twelve London Road
    Bagshot
    Surrey
    GU19 5HN

  • Lucas Black

    That’s very good of you.

    Here’s to an improved service now he’s gone.

  • Lucas Black

    Please see the updated blog (above) – along with details of ‘where not to shop’…. courtesy of the brave new Farnham Carriage Company.

  • Martyn

    Max Emmerson-fish has sold me a car with no end of problems, does anyone on here have his address so I can persue legal action against him. He needs to be stopped.
    Auriga autos is a small plot at the end of the big house that is on the entrance of Bowenhurst lane and before the golf center. he is a con artist and a theif!!!

  • martin

    Happy New Year! From Farnham Carriage Co (FCC)

    We trust all of our customers had a great Christmas and New Year.

    A quick update about us!

    The powers that be won and planning was finally approved for the Hotel etc to be built on our old site, forcing us to find alternative premises. After taking all of our data into account we felt it appropriate to now trade from a secure compound in the local area. The great news is the rent and rates etc are far reduced hence enabling us to continue to provide the quality stock you have come to expect from us, but at greatly reduced prices… Our trading overheads have reduced and we are happy to pass these savings on to you. Please pop in for a chat and a nose around the new premises.

    Our new address is Unit 1b, Preymead Industrial Estate, Badshot Lea, Farnham, Surrey, GU9 9LR. We are currently still using our previous telephone number 01252 711900 but in the very near future, due to BT and their exchanges we will have a new number of 01252 334411.

    Basic directions to us and helpful google link;

    Farnham Carriage Co, unit 1b, preymead industrial estate, Badshot Lea, Farnham, Surrey, GU9 9LR. From Sainsburys Farnham head towards Badshot Lea. Past Squires Garden Centre to traffic lights. Thought traffic lights and about 100 metres past lights turn left into preymead industrial estate! Through main gates. After 10 metres turn right and you will see our sign and storage area.

    Copy and paste link to your mobile browser to open google maps which will navigate you to us

    http://goo.gl/maps/KJZR3

    Same Web address http://www.farnhamcarriageco.co.uk

    Same email address sales@farnhamcarriageco.co.uk

  • martin

    Second Hand Car Problems… Again
    By LB

    I’ve been here before, and last time the garage I dealt with split up.

    Many people who had been mistreated by certain people within that garage stepped forward due to my write up, and the person who sold the car to us purchased it back.

    The funny thing was that due to the number of hits that my website gets, my website came up FIRST on Internet searches like GOOGLE when people tried looking for that garage. That meant that they first thing people read was how bad that garage was, and straight away they looked elsewhere. Additionally other people used my site to put together information and track other bad dealers down.

    Well it all resolved quite nicely & I really didn’t fancy having to do it again. I mean if I had to do it again I have made lots of good contacts from last time, but I think I’d rather just go direct to the courts & hit hard. I don’t like being messed around.

    ANYWAY… The old Audi died and I purchased a used SEAT ALHAMBRA from Seamus Grassick of GRASSICK MOTORS LTD (GRASSICK HOLDINGS) in Wokingham.

    He seems a very nice chap, and very helpful. He even fixed some ‘little’ faults that were on the vehicle when I went to buy it… Well, the flat tyre had to be mentioned a couple of times, but it got changed… as did a second tyre that went down whilst they were changing the first tyre… You know… so it was safe to drive.

    One recurring fault has seemed to cause a problem, and although I am well within my legal rights to get a refund, I thought I’d let him sort it out.

    The fault meant the car kept stalling. If I was at speed it would buck & restart (bump start under its own momentum), but at slow speeds it would shudder to a halt (as happened trying to leave a junction & turning across oncoming traffic into a garage.

    On one occasion the jolt of a restart caused the wheels to spin on a roundabout. Most definitely not safe. On each occasion (apart from the roundabout) my 7 year old son was in the car with me.

    I’ll let you make your minds up by leaving my text messages here for you to view.

    Do you think I’m being fair with him?

    Click on the photos to see them full size.

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